Treat the customer like you would want to be treated. Period!

Treat the customer like you would want to be treated. Period!

It’s pretty simple. Every business has to have policies and procedures, or else there is a good chance you are going to be taken advantage of. But there is no reason to make them any less consumer-friendly than they need to be. I try to think of myself of as a consumer when we put our policies in place. If I was shopping at a different store and they had the same policy, would I find it to be unfriendly or unreasonable? If so, it’s probably not a good policy for us.